Our Debt Collection Agency’s Collection Process
This is a generalized list of the debt collection process. Before reviewing this process here are a few points to consider:
All claims are somewhat unique and may not necessarily follow this pattern.
Time frames are purposefully omitted because of the uniqueness and handling of each claim.
Not included in this list is the fact that at any point in the collection process the debtor may pay or otherwise satisfy the debt.
We can accommodate special handling requests.
We provide timely updates on claims as there are developments.
With regard to payment, when the payment is received by the Client directly, the Client notifies us immediately and we send them an invoice for our commission. When we receive payment, we remit to the Client within 15 days of the funds clearing our trust account.
All claims are handled in accordance with the Fair Debt Collection Practices Act.
The Debt Collection Process: Steps for Debt Recovery
Account is placed for debt collection.
Client sends information on the debt including supporting documentation.
Claim is reviewed and the data is entered into our debt collection program
Demand letter is sent to debtor via fax, mail and or email and an acknowledgment letter is sent to the Client. Phone contacts begin.
We attempt to arrange payment, resolve any disputes and obtain clear commitments on debt resolution.
If we obtain payment commitment we work to ensure the payment(s) materialize.
If debtor fails to cooperate in resolving the debt we make final pre-legal collection attempts.
We send our update and recommendations to the Client, including details on forwarding claim to affiliated attorneys.
The Client authorizes forwarding the claim and we send it to our affiliated attorneys that are located near the debtor. We instruct them to work and investigate the claim for 60 days. If the Client decides not to authorized forwarding the claim, it is worked an additional 60 days then the file is closed.
Attorney sends update and recommendations. If they recommend initiating legal action they will provide us with their suit requirements.
When we receive suit requirements from the Client, the lawsuit is prepared and filed. When we do not received suit requirements or when the client is unwilling to litigate the attorneys will work on the claim for another 60 days then close it.
The complaint is served.
Attorneys file for default judgment if no answer is filed by debtor. If an answer is filed the discovery process begins and a trial date is later set.
If a judgment is awarded in our favor, attorneys file for a Writ of Attachment.
Attorneys attempt to locate and verify debtor assets.
Attorneys initiate bank levies/ garnishment orders/ liens/ etc. to satisfy the judgment.