Keeping detailed documentation is one of the most critical components of any collection scenario, but the actual process of documenting the details can range from overly complicated to so simple that you often don’t remember to do it.
Regardless of where your company might fall on that documentation spectrum, utilizing some of the modern cloud computing software can improve just about everything you do with respect to tracking your clients and documenting all significant interactions with them.
If you still haven’t made the switch to keeping your documentation in the cloud, take a quick look at these six reasons that we think everyone should be taking full advantage of the power of new technology.
Documentation Goes Mobile
The first and foremost reason that cloud-based documentation can be an improvement on your company’s current strategy is that the cloud allows you to access just about anything you want no matter where you happen to be in the world.
So whether you are out in the field or kicking back at a weekend soccer game, every detail that your team has noted for a particular account will always be right at your fingertips.
Full Team Access
That mobility doesn’t have to be isolated to just your own documentation either. The cloud makes collaboration between team members a breeze, so everything your team is working on will always be available with anyone you clear to view the details.
Most of the cloud-based software packages allow you to add users and set unique permissions for what they can read and change in the system.
Another advantage that cloud computing brings to debt collection documentation is that all of the information that comes into the system will instantly be updated across the entire network, so you are always going to be looking at the most current information.
That means that you will always know exactly how long it has been since someone from your team has spoken with a client, and you will also know exactly how much an account owes in real time.
Data breaches are always big news, so security is a top concern with any company that handles data containing sensitive information like collection accounts. Because of this, many cloud computing options are actually more secure than leaving sensitive information on a local network at the office.
Being able to protect against a wide range of security threats is always important, but the top cloud companies have the best of the best people working on it around the clock, so you will always have someone working to keep your data safe.
Compared to the cost of purchasing equipment to store your documentation locally, keeping it in the cloud is almost always going to be a no-brainer.
Cloud computing prices continue to come down, and we are now to the point where the cost to get up and running is almost negligible.
One of the biggest risks with keeping all of your data locally is that it could all disappear overnight should disaster strike. All it takes is one small fire, and all of your data could be lost for good.
Cloud computing offers the ability to back up your information to servers around the world, which means that you will never lose that information, even if your entire office were to disappear tomorrow.
With all of the benefits that come with keeping your documentation in the cloud, you would actually be hard-pressed to come up with a good reason to put off making the switch any longer.