Emotions of Hiring A Commercial Debt Collection Company

For many businesses, the idea of accepting only a percentage of the full amount owed can be a hard pill to swallow. You put in the time, effort, and resources to provide your product or service at a fair market value, and now you are put in a position where you may have to accept less than the full amount owed and even pay a portion of that amount to a commercial debt collection company. This can be incredibly frustrating and will cause you to experience a wide range of emotions.


Having clients with past due account can cripple the cash flow of your business, leaving you trapped in a place where you are begging them to make payments. Cash is the lifeblood of any business, and if your company has too much tied up in accounts receivable, then there are going to be some issues.

As your number of accounts payable rises, getting some income from your accounts receivable will become more and more important, placing you in a situation where you are desperate for your debtors to give you anything. This desperation can force bad business decisions and cause personal stress.


One of the most common emotions many creditors feel when confronted with the idea of accepting less than full payment is anger. This is also probably the easiest emotion to understand in this situation. Your company provided a good product or service at a fair price, and now you’re being asked to accept less than that price after the fact.

It is natural to feel strong anger towards debtors. This is one of the best reasons to hire a commercial debt collection company. Commercial debt collectors, while on your side, are not personally involved in the emotions of the transaction. Therefore, they will be able to maintain cool heads where you might have trouble dealing with debtors in a civil manner.


It is also common for many creditors to become jealous of other companies that the debtor is making payments to. This is natural, but completely counter-productive. It can be very difficult for you to see your debtor carrying on business as usual, while your cash flow is suffering because of their delinquent payments.

This is yet another reason that it is best to remove yourself from the situation and hand it over to a commercial debt collection company. Taking the personal aspect out of the equation can actually increase your odds of receiving at least some portion of the balance owed.


After dealing with all of the negative emotions connected with having to accept a lesser payment, there is one strong positive emotion that develops as soon as you hand over the collection process. The very second that you don’t have to fret about collecting the debt anymore, you will feel an enormous sense of relief. You will no longer be forced to devote your time and resources to the collections process, and you can go back to focusing on actually running your business.

There is also a relief that comes when the debt is finally collected and you are able to remove the client from your books. Even if you have to accept slightly less than the full amount and pay a percentage to a commercial debt collector, the cost will likely be worth it because you are also passing off the time and effort associated with the collection process.

The bottom line is that there are a whole list of emotions that can arise when one of your customers has trouble paying for your product or service. Many of these emotions are the result of having a personal outlook on the situation. One of the easiest, and safest, ways to handle this personal attachment to the situation is to remove yourself from the collections process by hiring a commercial debt collection company. This will allow you to focus on what you do best, which is run your business.

By |2018-06-16T13:48:52+00:00May 10th, 2013|Blog|0 Comments

About the Author:

Graduated from University of Utah - business degree 1990. Served in US Army as an interrogator / linguist, then as a tactical intelligence officer - Military Intelligence 1986-1990. Managed Western US sales operations for NY based collection agency 1990-1992. Founded Direct Recovery Associates, Inc. 1992-present