Persuasiveness Persistence Professionalism, these are the hallmarks of Direct Recovery Associates, Inc. (www.DirectRecovery.com), an attorney based debt collection agency specializing in commercial and professional service claims here in the US and internationally. These are the standards our collectors and attorneys pride themselves on. They are the secret to our high success rate and unusually high level of client satisfaction and what makes us a premier debt agency.

As a debt agency, these hallmarks or standards guide our efforts and debt agency processes. With that said, what our clients want, and what motivates them continue using our debt collection agency is that we do two things really well, we collect their money and we keep our clients informed.

While we are a full-service debt collection agency with the resources and experience to collect anywhere in the world, creditors are generally looking for two things, results and feedback.

Debt collection agencies are notorious for being unresponsive. While feedback is expected, debt collection agencies are notorious for not wanting to be direct and upfront with their clients. Oftentimes, when a debt agency doesn’t have good news for the client they avoid reporting to that client all together.

Of course, we know through experience that we will not be able to collect every account we receive. We tell our clients that simple reality up front. We also tell them that whether we have good news or bad news, we will tell them straight forward every time. As a debt agency, we know it is always better to simply tell our clients the reality of the situation than to leave them wondering what happened to their account and the collection debt agency that stopped communicating with them.

The other half of the equation to keeping our client’s happy is producing results. Feedback is expected, but our clients are so thrilled with the speed of our efforts as well as our results. The saying goes, "time is money," and never more so than as a debt collection agency. We push ourselves to act more quickly, respond more quickly, collect and remit more quickly than our competitors and than our clients expect.

Our clients want to be reassured their debt agency is working daily on their claims and keeping them informed, and that they are producing results. We do both, and we do it well.